Digital Resume/CV

Experienced Higher Education IT support professional with a BS in Business Computer Information Systems and an MAE in Educational Administration currently working on an EdD in Educational Technology Leadership.

Interests

• Learning Management Systems

• Hybrid Learning Environments

• Instructor Training and Support

• Research and Implementation Methods

• Universal Design frameworks of Instructional Design

Education

New Jersey City University (In Progress)

Doctor of Education - Educational Technology Leadership

Currently pursuing a Doctoral degree in Educational Technology; focusing on Universal Design for Learning by finding ways to create a more inclusive educational opportunity using available and emerging technologies.

Northern Michigan University (2016)

Masters Degree - Educational Administration

Course work focusing on research and practice in governance, management, organizational structure, human behavior, supervision of instruction, leadership, curriculum development, and educational technologies

Northern Michigan University (2009)

Bachelor of Science - Business: Computer Information Systems

Course work in the application of computer theory as it relates to business applications and to provide a strong dual knowledge in the foundations of technical and problem-solving skills

Publications

An A11Y-ance: Approaches for Transferring Expertise to Build Accessibility Liaisons in the Campus Community
Authors: Jeffrey Kontio and Preston Radtke - 2019
SIGUCCS '19: Proceedings of the 2019 ACM SIGUCCS Annual
https://doi.org/10.1145/3347709.3347797

Workshops

Universal Design for Learning
(Princeton University – 2023)

What is UDL? In this workshop we will discuss multiple means by asking what, why, and how. Special attention will be paid to applying these concepts to Higher Education and how they apply to the overall ideas of creating an equitable learning environment for all students.

AI in Education: Echoes of Past Innovations and the Path Forward
(New Jersey City University – 2024)

The educational landscape is perpetually evolving, with each technological advancement bringing new pedagogical challenges and opportunities. This webinar seeks to examine Artificial Intelligence (AI) through the pedagogical lens that once scrutinized the advent of calculators and the internet, analyzing its potential to redefine teaching and instruction, addressing questions of pedagogical adaptation, digital literacy, and equity that have recurred with each technological wave, drawing parallels to the current and prospective impacts of AI in educational settings.

Conferences

• ACM SIGUCCS 2021& 2022 Annual Conferences
  Out in Tech: An Open Discussion About Inclusive Workspaces

• ACM SIGUCCS 2019 Annual Conference
  An A11Y-ance: Approaches for Transferring Expertise to Build Accessibility Liaisons in the Campus Community

Work Experience

Rutgers University

2023 – Current (Part-time Lecturer)

• Developing and teaching a course in IT accessibility through the Rutgers School of Communication and Information
  Preparing this special topics course for formal introduction to the IT & Informatics program

Princeton University

2015 - Current (Technical Support Specialist/IT Manager)

• Consult university faculty, researchers, staff and students on the availability and use of campus information technology
  Resolve departmental and instructional needs using available IT resources and/or infrastructure
  Administer, provide support and monitor the University’s administrative, academic and operational systems
  Provide level 1 support for learning management systems such as Blackboard and Canvas
  Assist with classroom AV support

Northern Michigan University

2012 - 2015 (Executive Technician/HelpDesk Consultant)
2006 - 2009 (Student Assistant)

• Provide technical assistance to computer and network systems

• Answer questions, troubleshoot and resolve network access, network service, software, and hardware problems

• Support printing, software installation, word processing, electronic mail, and operating systems for clients in person or via telephone

• Provide level 1 support for learning management systems such as Blackboard and Moodle

• Supervision of entry level through second level assistants

Certificates

• Apple Certified Support Professional 11
  2021

• Certified Professional in Accessibility Core Concepts (CPACC)
  2018

Volunteer Experience

The Seeing Eye Inc.

2018 – Current (Puppy Development)

• Assist staff at The Seeing Eye breeding station in Chester, NJ with the adult dogs as well as newly born puppies on exercising and socializing.

• Provide puppy sitting for members of the Middlesex County Puppy Raising club as well as raising a puppy of my own provided by The Seeing Eye working on basic obedience, office and house manners, and outings to expose them to the outside world.

General Knowledge

• Blackboard

• Moodle

• Canvas

• Lynda (now LinkedIn) Learning

• Adobe (Acrobat, InDesign, Photoshop, and Premiere)

• Microsoft Office 365

• Google for Education

• DropBox

• HTML, PHP, and MySQL development

• Microsoft Windows

• Apple

• Android

• Universal Design for Learning

• Software and Hardware Procurement